Privacy Statement

From 25 May 2018, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the Regulation, will be applied in Latvia.

1. With this Privacy Statement, Tūrisma aģentūra Kolumbs Ltd. informs the Customers (natural persons - consumers and/or legal persons, who reserve and purchase tourist services on the website Letasaviobiletes.lv of Tūrisma aģentūra Kolumbs Ltd.) that it has taken the necessary steps to comply with the requirements of the Regulation. Thus, the Customers’ personal data are and will be further processed in accordance with the Regulation in order to ensure the provision of quality services to the Customers.

2. In this Privacy Notice, the Customers are explained what information (personal data) is collected and for what purpose, to whom it may be disclosed and how the Customers can access and delete information.

3. On receipt of personal data from the Customers, who provide their personal data to Tūrisma aģentūra Kolumbs Ltd., Tūrisma aģentūra Kolumbs Ltd. shall act as a controller within the meaning of the definition given in Article 4 (7) of the Regulation. In turn, upon receipt of personal data from the Customer, which provides the personal data of other natural persons to Tūrisma aģentūra Kolumbs Ltd., Tūrisma aģentūra Kolumbs Ltd. shall acts as a processor within the meaning of the definition given in Article 4 (8) of the Regulation. In this case, Tūrisma aģentūra Kolumbs Ltd. has the right to rely on the Customer's authority to provide personal data to Tūrisma aģentūra Kolumbs Ltd. in connection with the purchase of airline tickets or hotel services and that the personal data has been collected and processed in accordance with applicable regulatory enactments, as well as the Customer is obligated to provide Tūrisma aģentūra Kolumbs Ltd. with all documented instructions necessary for processing and to provide accurate personal data.

4. By providing personal data to Tūrisma aģentūra Kolumbs Ltd., the Customer agrees that this Privacy Statement will be applied and attributed to the way Tūrisma aģentūra Kolumbs Ltd. handles the Customers' personal data and the Customer agrees to the processing of personal data as detailed below in this Privacy Statement. If the Customer does not agree to any of this Privacy Statement section, then the Customer is not required to provide personal data to Tūrisma aģentūra Kolumbs Ltd.. If the Customer does not provide Tūrisma aģentūra Kolumbs Ltd. with personal data, this may affect the ability of Tūrisma aģentūra Kolumbs Ltd. to provide the service to the Customer. For example, airline tickets and/or hotel reservations must be made in the name of the Customer and must include the contact details of the Customer and the corresponding identification (passport details). In case of failure to submit the relevant personal data, Tūrisma aģentūra Kolumbs Ltd. may not provide services to the Customer.

5. In the processing of the personal data of the Customer (collection, registration, organization, structuring, storage, adaptation or modification, recovery, viewing, use, disclosure, transmission, dissemination or otherwise making them available, matching or combining, limitation, erasure or destruction), Tūrisma aģentūra Kolumbs Ltd. shall act in accordance with the following legal bases and purposes for the processing of personal data:

6. At the same time, the Company indicates that the Customers have the following rights regarding the processing of personal data:

6.1. The right to obtain information about the Customer's personal data at the disposal of the Tūrisma aģentūra Kolumbs Ltd. as they are processed;

6.2.  The right to know which Customer's personal data have been transferred;

6.3.  The right to object to the processing of their personal data;

6.4. The right to request the correction of personal data, if it is inappropriate, incomplete or incorrect;

6.5. The right to restrict the processing of personal data in accordance with applicable regulatory enactments;

6.6. Upon completion of the tourist service, the right to request the deletion of personal data if the obligations of the Customer and Tūrisma aģentūra Kolumbs Ltd. are met;

6.7. The right not to be subject to fully automated decision-making, including profiling, if such decision-making has legal consequences, or which has a similar significant effect on Customers;

6.8. The right to submit a complaint to the Supervisory Authority - the Data State Inspectorate in Latvia, if the Customers consider that processing of their personal data violates their rights and interests in accordance with applicable regulatory enactments;

6.9. The right to data portability.

7. Tūrisma aģentūra Kolumbs Ltd. shall provide data processing and storage (Tūrisma aģentūra Kolumbs Ltd., Elizabetes Street 65 -16, Riga, LV-1050). Tūrisma aģentūra Kolumbs Ltd. shall guarantee the security of your personal data and their use in accordance with the regulatory enactments of the Republic of Latvia.

8. For the Customers, when booking airline tickets and purchasing airline tickets on the website Letasaviobiletes.lv, Tūrisma aģentūra Kolumbs Ltd. shall act as an agent of the respective Service Provider (a direct Tourist Service provider such as a hotel or air carrier). In this case, Tūrisma aģentūra Kolumbs Ltd. shall process personal data insofar as it is necessary to fulfil the Customer's request. For example, when the Customer makes an airline ticket reservation through the website Letasaviobiletes.lv, Tūrisma aģentūra Kolumbs Ltd. uses personal data in the Amadeus booking system used by Tūrisma aģentūra Kolumbs Ltd. to provide the Customer with the opportunity to book an airline ticket and disclose this personal data to the air carrier in order the air carrier could provide air services to the Customer.

9. Thus, Tūrisma aģentūra Kolumbs Ltd. sends the Customer's personal data to the Service Providers (air carriers, hotels, credit card payment centres), which execute the reservation made by the Customer. Tūrisma aģentūra Kolumbs Ltd. directs the Customer's attention to the fact that the Service Providers may also use the Customer's personal data in accordance with the Privacy Policy of the Service Providers. Tūrisma aģentūra Kolumbs Ltd. recommends that the Customer get acquainted with the Privacy Policy of the Service Provider, whose services the Customer purchases through the website Letasaviobiletes.lv.

10. In order to ensure the Customer's choice of service, Tūrisma aģentūra Kolumbs Ltd. may need to transfer personal data to the Service Providers, which may result in the transfer of Customer's personal data outside the borders of the European Union and the European Economic Area. Tūrisma aģentūra Kolumbs Ltd. undertakes to ensure that the transfer of Customer's personal data to a third-country recipient of personal data - a Service Provider who does not provide an adequate level of protection will be made only if the transfer of personal data is necessary for the conclusion of a contract between , Tūrisma aģentūra Kolumbs Ltd. and the Service Provider for the benefit of the Customer or for the performance of such a contract on the basis of Article 49 (1) (c) of the Regulation.

11. Tūrisma aģentūra Kolumbs Ltd. shall keep documentation related to the provision of the tourist service, including the personal data contained therein, in accordance with the period of storage of the documentation specified in regulatory enactments (that is, 10 years from the day the service is performed).

12. After the execution of the Tourist Service and/or at the request of the Customer, Tūrisma aģentūra Kolumbs Ltd. is, at the Customer's discretion, obliged to promptly delete or return to the Customer all personal data and delete existing copies in all its systems, unless the applicable laws and regulations specify another person data retention period. If the Tourist Service was not purchased within the deadlines set by the Service Provider (no airline ticket or hotel reservation has been made), the Customer's personal data shall be immediately deleted from all systems of Tūrisma aģentūra Kolumbs Ltd..

13. Tūrisma aģentūra Kolumbs Ltd. shall provide appropriate technical and organizational measures to ensure the compliance of the Customer's personal data processing with the requirements of the applicable law and to protect personal data against accidental or unlawful destruction, deletion or loss, changing, modification, disclosure or access, including measures against physical hazards and measures implemented through software tools.

14. In order to ensure the protection of personal data, in the communication with Customers their personal identification will be carried out according to the below mentioned criteria. In order to speed up electronic and telephone service, we invite the Customer to take care of the renewal of the contact information in a timely manner.

15.  In the event of any questions or uncertainties regarding the processing of personal data, Tūrisma aģentūra Kolumbs Ltd. requests to contact by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail to: Elizabetes Street 65-16, Riga, LV-1050.