Agency – LLC "Tūrisma aģentūra KOLUMBS", registration number 40003404807, legal address Blaumana Street 34-6, Riga, LV-1011.
Baggage – passenger's personal property that is transported by aircraft under the baggage transportation agreement concluded between the Passenger and the Service Provider.
Ticket – a document of approval of the transportation agreement concluded between the Passenger and the Service Provider, which gives the passenger the right to travel on the route mentioned in the ticket on the flight of the given airline.
Client – an individual and/or legal entity who books and purchases Services on the Agency's website Letasaviobiletes.lv.
Service Provider – the direct travel service provider.
Passenger – an individual (name and surname), on behalf of whom the Ticket is booked/purchased.
System – airline ticket booking system Amadeus.
Tourism Service - a tourism-related service, the description of which is available at Letasaviobiletes.lv and which is offered by LLC "Tūrisma aģentūra Kolumbs" to book and buy online.
1. General Terms
1.1 Issuing an electronic ticket confirms that prior to purchase of the electronic Ticket the Customer has acquainted with the Carrier's terms of transportation and agrees to comply with them.
1.2 The Customer shall agree that the Agency keeps, stores and processes in other ways his/her personal data to book an airline ticket and sell the Tickets. The Customer shall also agree that the data collected can be transferred to the parties related in the agreement to the Customer's order execution purposes.
1.3 Travel documents shall be delivered electronically by sending a confirmation to the Customer's e-mail address. The Agency shall rely on the accuracy of the information provided by the Customer and shall not be liable for non-receipt of the Ticket, if the Customer fails to produce an accurate e-mail address, or the Customer's e-mail settings block Agency's mailings.
1.4 The flight should be carried out in the order in which the Customer has booked the flight. If the Customer has not used any of the phases of flight indicated in the Ticket for any reason, in accordance with international carrier terms the further flight specified in the Ticket will be cancelled automatically and the money paid for the service will not be returned.
2. Rights and Obligations of the Customer and the Passenger
2.1 The Customer shall be responsible for the genuineness and accuracy of all the information provided. The Passenger's name and surname in his/her passport must match his/her name and surname written on the Ticket, otherwise the Ticket will not be valid for the travel.
2.2 The Customer shall be responsible for the genuineness and accuracy of data of other persons on whose behalf the booking is made. The Passenger's name and surname in his/her passport must match his/her name and surname written on the Ticket, otherwise the Ticket will not be valid for the travel.
2.3 The Customer's responsibility shall be to acquaint him/herself with the terms and conditions indicated by the Service Provider during the process of booking the Ticket, prior to purchase of the Ticket. It is especially important for the Customer to be aware that the Agency's liability is limited, therefore the Customer shall acquaint him-/herself with the terms of transportation of each Service Provider mentioned in the Ticket, prior to purchase of the Ticket.
2.4 The Customer shall assume financial responsibility for all transactions carried out on behalf of him/her from his/her account. The Customer shall be responsible for any data change and shall cover all the costs associated with changes in name, surname, date and destination.
2.5 The Passenger is personally responsible for any transportation expenses incurred during a transfer at the airport.
2.6 The Customer shall undertake to check whether the information provided in the Ticket and other travel documents is correct. When spotting an error, the Customer shall immediately inform the Agency. Agency shall respond according to the terms of the Service Provider by correcting the incorrect information, if possible.
2.7 The Customer's obligation shall be to make sure that all the additional bookings (if any) have been cancelled. In case of two identical bookings one or both bookings can be automatically cancelled by the Service Provider, regardless of whether the Customer has paid for it or not. In cases where any of the bookings made are not required, please notify the Agency in writing by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (+371) 67007007.
2.8 After a successful booking process, the Customer shall be assigned a booking number. The booking number shall be confidential, and it can be used for identification of the Customer or the Passenger. The Customer shall be responsible for maintaining the confidentiality of or handing over this information to third parties.
2.9 The Customer shall be responsible for systematic examination of personalized e-mail box before the flight . (if the Agency receives information on flight time changes from the Service Provider, it shall notify the Customer by sending a message to the Customer's specified personal e-mail address).
2.10 The Passenger shall be responsible for the safety of his/her unregistered (cabin) baggage, unless the damage is caused by the Service Provider, its employees or its authorized representatives.
2.11 The Passenger's responsibility is to check the website www.checkmytrip.com two days before the flight for any changes in the flight arrival/departure times, both before the onward flight and before the return flight.
2.12 The Passenger must comply with all the government requirements related to the exit from and entry into the country. The Passenger shall be responsible for the necessary documents and visas/transit visas. The Passenger must check on the validity of the passport in a timely manner.
2.13 The Passenger may withdraw from the flight after paying for the Ticket, if it is specified in the terms and conditions of the Service Provider.
3. Responsibility and Obligations of the Service Provider
3.1 The Service Provider shall guarantee the price of the Ticket until 23:59 of the current day. If the payment is made the next day or later, the Service Provider may cancel the booking. The Agency is not responsible for such activities of the Service Provider.
3.2 The Service Provider shall be responsible for any damages incurred by the Passenger or the Baggage, delay or loss.
3.3 The Service Provider shall be responsible for delays or cancellation of flights and changes in the flight schedule.
4. Rights and Obligations of the Agency
4.1 The Agency shall provide the Customer with the opportunity to find and purchase a Ticket (including booking a hotel, insurance and car rental) for the desired route by using the System on the website Letasaviobiletes.lv, as well as to order any additional services offered by the Service Provider. The Agency cannot guarantee the additional services chosen for the flight (seats, type of catering, pet transportation etc.). The availability of such services shall be confirmed by the Service Provider.
4.2 The Agency shall ensure: - airline ticket reservation within the System database, - airline ticket issuance, - contacting the Service Provider for approval, if the Customer has asked for additional services, - changes made to the flight schedule in accordance with the Customer's demand based on the terms and conditions of the Service Provider. The Agency shall not be responsible for the Service provided. All complaints about the Service and its quality shall be submitted to the Service Provider (hotel, airline, car rental company, etc.).
4.3 The Agency shall not guarantee the price mentioned for the chosen flight, as it performs the function of a middleman between the Customer and the Service Provider.
4.4 The Agency must comply with the terms and conditions of the Service Provider.
4.5 The Agency shall not be held responsible for errors in the Ticket price, technical problems, data errors and changes made in the System that are outside the control of the Agency, for example, if the Service Provider cannot find the exact Ticket registered in the Agency's System and issued according to the Customer's data in their information systems.
4.6 The Agency's responsibility shall be to inform the customer about the flight time changes, if any, by sending the Customer information about the changes to the e-mail address mentioned in the booking. The Agency shall inform the Customer, based on the information provided by the Service Provider. The Agency shall not be held responsible if the Service Provider has not informed the Agency of flight time changes, cancellations of flights etc.
4.7 The Agency shall not be held responsible for damage to the Passenger's Baggage, delays, lost baggage, cancelled flights or similar events – this is the responsibility of the Service Provider.
4.8 The Agency shall not be responsible for damage caused in relation to a planned flight of the Passenger that has been cancelled due to a natural disaster, act of war, strike or any other similar events (including the Service Provider's bankruptcy) beyond the Agency's control. The Agency shall comply with the instructions of the Service Provider related to force majeure.
4.9 The Agency shall not be held responsible for any losses incurred by the Customer due to the Passenger's fault, such as illness, failure to appear at the airport on time, Passenger's refusal to use the Ticket, as well as due to other reasons, such as the refusal of a visa or expiry of the passport.
4.10 The Agency cannot be held responsible in cases where the Customer fails to make a Booking (complete the Booking process) or confirm the fact of booking the Ticket in any other way due to technical reasons or temporary interruptions. The Agency shall undertake to make every effort to prevent interruptions in the shortest possible period of time.
5. Payments
5.1 The Agency and the Service Provider (airline of the specific flight, hotel or insurer) does not issue Tickets, confirmations, vouchers, or other travel documents, if the Customer has not made full payment for the service.
5.2 The payment for the services should be made in a timely manner – within the time limit specified on the booking confirmation. Travel documents will be issued only after the payment is received in the Agency's current account.
- Bookings that are not paid for within the set time limit will automatically be cancelled. When the deadline for paying for the booking happens to be on weekends, holidays, or after work hours, the Customer shall be obliged to send the bank's payment order approved with the bank's stamp to the Agency by fax (+371) 67160555 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.!
5.3 Within 24 h after receiving a successful payment, the Agency shall send out the electronic travel documents to the e-mail provided by the Customer. The Customer shall be obliged to make sure that the payment has been successful. In case the Customer has not received the electronic travel documents within 24 hours, the Customer shall be obliged to inform the Agency about it.
5.4 All the Agency's airline ticket prices shall include the ticket rate, airport taxes and Agency's service fee of EUR 9.
- When making payments for the flights of low-cost airlines (Ryanair, Wizzair, Easy Jet, Norwegian, etc.) two payments may be deducted from the Customer's card – the ticket rate and airport taxes, which are transferred to the airline's current account, and the service fee, which is transferred to the account of LLC "Tūrisma aģentūra Kolumbs", the owner of Letasaviobiletes.lv.
5.5 Types of payment:
- Online with a debit or credit card (VISA, VISA Electron, Maestro, MasterCard).
- Bank transfer – using your e-banking services or cash in the nearest branch of the bank. When paying for booking via bank transfer, one must take into account the working hours of the bank and transfer times. Ticket is issued only after the money has been received in the Agency's bank account. If payment is due in a short term, the Customer is obliged to send the bank's approved payment order (with a stamp) to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. or via fax (+371) 67 16 05 55 and make sure it is received by contacting the Agency. If the payment date is the current day, the approved payment order shall be sent before the end of the banking day – 5:00 PM.
LLC "Tūrisma aģentūra KOLUMBS"
VAT 40003404807
Address: Blaumana Street 34-6, Riga, LV-1011
A/S Swedbank, code HABALV22
Account LV84HABA0551006599064
- In cash or by credit card at the office:
“Tūrisma aģentūra Kolumbs”, Blaumana Street 34-6, from 09:00 AM to 6:00 PM on weekdays.
6. Baggage
6.1 If the Service Provider acknowledges that the Passenger's registered Baggage is lost, or if the registered baggage is not brought within 21 days from the date it was supposed to be at the airport, the Passenger shall be entitled to ask the Service Provider to compensate for the Passenger's lost baggage in the order and amount set out in the Montreal Convention (1999), Hague Protocol (1955) or the Warsaw Convention (1929) (depending on which international agreement is applicable to the transportation specified in the Ticket) and other applicable laws and regulations.
6.2 For information about the allowed size and weight of the baggage to be transported, please, refer to the Service Provider's website or contact the Agency's help desk by writing to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. or calling (+371) 67007007.
6.3 The Agency shall charge EUR 5 service fee for one-way airline tickets, to which the registered baggage is not included into the price of the airline ticket, and the Customer orders the baggage separately from the airline ticket.
7. Check-in
7.1 The starting time of check-in depends on the terms and conditions of the particular Service Provider and the airport terms.
7.2 For regular European flights online check-in usually is available 24 to 72 hours before the flight. The official beginning of check-in at the airport is 2 hours prior to departure, in some cases from 1.5 to 1 hour before departure. About 40 minutes before the flight the check-in at the airport is closed and therefore boarding will be denied, if the Passenger arrives at the airport late.
7.3 For information about the time of check-in in various airports around the world, please, refer to the website of the particular airport or contact the Agency by writing to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. or calling (+371) 67007007
8. Change and Cancellation
8.1 There are restrictive conditions for change and annulment of each Ticket established by the Service Provider, and the Customer accepts them, when booking. When cancelling an order, the Agency shall comply with the conditions established by the Service Provider. In case of annulment of Ticket the service fee for the order is not returned.
8.2 In case the Customer is not able to fully understand the conditions of the Service Provider, please, contact the Agency by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (+371) 67007007.
8.3 If the Customer wishes to cancel or modify his/her order, the Customer must contact the Agency as soon as possible, by writing an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. and submitting a completed application form. Application for refund of money shall be reviewed within 1 month from the date of submission.
8.4 Refunds to the Customer are only approved when the refund to the Agency has been approved by the Service Provider.
8.5 The money will be returned to the Customer only after the Agency has received money from the Service Provider.
8.6 Any changes in or cancellations of orders can only be made in the working hours of the Agency. In cases when the Customer requests to modify the order (Ticket cancellation, annulment, changes in the passenger data, etc.), the Agency reserves the right to charge a service fee of EUR 30, excluding the fee of the Service Provider.
8.7 Change in the date of the Ticket or its annulment shall depend on the conditions of the Service Provider issuing the Ticket. In cases where the Ticket has a number of pricing rules (different for each phase of the flight), the strictest ones shall be applied.
9. Documents Necessary for Travel (Passports, Visas and Health Insurance)
9.1 Some countries have put forward an immigration requirement that the traveler's passport must be valid for a certain period after entering the country. Usually this period is 6 months. If the passport is valid for less than 1 year, please, check the requirements for entering the particular country. For more information, see the website of the Ministry of Foreign Affairs www.mfa.gov.lv.
9.2 When traveling abroad, infants and children (under 18 years of age) need passport. In cases where a child is traveling alone or with a companion that is not the child's parent, or if the child is not registered in his/her parent's passport, a power of attorney certified by a notary public and a copy of the birth certificate is required for the child to leave the country. See a notary for information on any additional documents required.
9.3 The Passenger's name and surname in his/her passport must match his/her name and surname written on the Ticket, otherwise the travel documents will be considered invalid. If any of the travelers registered change their names after reservation, for example, by getting married, the Customer must notify the Agency or the Service Provider in order to carry out the necessary changes to the travel documents according to the conditions of the Service Provider.
9.4 The Customer shall assume responsibility for his/her departure/entry documents and visas/transit visas necessary.
9.5 The Customer is advised to purchase travel insurance, as there may be circumstances in which responsibility cannot be assumed neither by the Agency, nor the Service Provider (for example, delays or cancellation of flights).
9.6 The Customer shall be responsible for his medical inspection and conformity to the health requirements. Information on the vaccines required when traveling abroad can be found here.
10. Complaints Procedure
10.1 The Customer can file his/her complaint to Letasaviobiletes.lv both in writing:
- By filing a complaint in person at the office of LLC "Tūrisma Aģentūra Kolumbs", Blaumana Street 34-6, Riga:
- Via mail, sending it to the LLC "Tūrisma Aģentūra Kolumbs", Blaumana Street 34-6, Riga, LV-1011,
- Via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.,
- Via fax +371 67224030.
10.2 Verbally:
- By calling +371 67007007,
- By visiting the office of LLC "Tūrisma Aģentūra Kolumbs" at Blaumana Street 34-6, Riga.
10.3 When filing a complaint, the applicant must indicate information about him-/herself (name, surname), his/her address, phone number and/or e-mail address, as well as the essence of the complaint, and the documents the complaint is based on.
10.4 The Customer, who has filed his/her complaint verbally, has to leave his/her contact information (phone number, e-mail address), so that Letasaviobiletes.lv can communicate with the Customer, if necessary. Letasaviobiletes.lv can ask the Customer to write down his/her verbal complaint.
10.5 The answer will be given in writing no later than 30 (thirty) days from receipt of the complaint in a form chosen by the Customer (via e-mail or mail).
10.6 If the Agency deems the Customer’s complaint unjustified, the Customer may exercise the alternative means of dispute resolution specified in the applicable legislation, by submitting a written application to the Agency regarding out-of-court dispute resolution, specifying in the application:
- Their name, surname and contact information;
- The date of submitting the application;
- The essence of the dispute, relevant claims and substantiations for them.
Information on options for out-of-court dispute resolution and dispute mediators:
http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
11. Final Provisions
11.1 When going on intercontinental flights, some airlines may require to reconfirm the return flight 72 hours before the flight. If the Passenger does not reconfirm the flight by contacting the Service Provider or the Agency, the booking can be cancelled.
11.2 Availability of all services offered by the Agency to book and purchase on the website Letasaviobiletes.lv depends on the Service Provider.
11.3 When purchasing Services on the Agency's website Letasaviobiletes.lv, contractual obligations shall exist between the Customer and the Service Provider. The Agency shall not be involved in any contractual relations.
11.4 The Agency shall accept no responsibility for the Services provided by the Service Provider, it does not represent them and does not provide any guaranty for the compliance and quality of the Services offered on website Letasaviobiletes.lv.
11.5 In order not to miss a flight and find out about possible changes to flights made by the Service Provider, the Customer should check his/her flight in the system www.checkmytrip.com, prior to departure.
11.6 The Agency shall comply with the protection of personal data in accordance with the laws of the Republic of Latvia. When booking services on the website Letasaviobiletes.lv, the Customer shall agree that the submitted data will be handled by third parties, i.e. Service Providers. Certificate No 010809, issued on 02.02.2004 by the Data State Inspectorate of the Republic of Latvia, has been received for storage and processing of Customers' e-mail messages, with the aim of sending advertisements.
